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Help Center



How to place an order ?

Can I change or cancel my order ?

I received a discount coupon from AviGoods, how do I use it ?

What if i receive a damaged / falty product ?

I placed an order but never received a confirmation email from AviGoods. What do I do?


What payment methods do you accept ?

What is the currency of the store ? Can I pay in another currency ?


How much do you charge for shipping ?

How long do i wait until my order is sent out?

How long will it take until my order arrives?

How do i know if my items have been shipped or not?

How do I track my order ?

Where are your items shipped from ?

Can I change my shipping address?

My package is stuck in customs. what can i do?

I tracked down my order and the status says return to sender, what should i do?

The tracking site says delivered but i haven’t received my order yet.

I ordered more than one item but have only received one of them. why?


What if I need to return something?